Tenant Handbook

Download PDF

  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. FORMS
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Light Bulb Replacement
    7. Mail Service
    8. Maintenance Requests
    9. Parking, EV Charging and Bicycle Parking
    10. Security
    11. Signage and Directory
    12. Telecom Providers
    13. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiological Event and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Civil Disturbance
    7. Elevator Malfunction
    8. Fire and Life Safety System
    9. Evacuation Purpose
    10. Fire Emergency
    11. Fire Prevention
    12. Flooding
    13. Homeland Security
    14. Medical Emergency
    15. Power Failure
    16. SafetyMax
    17. Severe Weather and Natural Disasters
    18. Threatening Person and Armed Intruder
    19. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Security

Lincoln Center provides 24/7 courtesy patrols to observe and report any issues. For an officer escort please call 503 619 3100. Officers are also available to answer questions and direct visitors.

 

How to Report a Problem

If you observe suspicious behavior by someone, or have a safety or security concern, please contact the

Property Management Office immediately at 503 619 3100. For all emergencies, please call 911, then the management office if possible.

 

Theft

Report any suspected theft, no matter how small, to the Building Management Office immediately. You may also notify the Police Department; since it is possible that they may be investigating thefts in other office buildings and your report may help them complete their investigation more effectively. The building’s insurance policy does not cover the theft of Tenant’s personal belongings. Personal property insurance is the responsibility of each tenant.

 

Suspicious Persons

Please be aware of strangers in your tenant areas and halls. Quite often a question such as “May I help you locate someone?” will be enough to deter a potential thief. If you see suspicious or offensive persons in the building, please call the Building Management Office immediately. If possible, make note of appearance, clothing, etc. in order to assist building courtesy officer in locating them.

 

Lost & Found

Please contact the Building Management Office to claim items that have been lost or found.

 

Keys

All Tenant suite door lock replacements must be coordinated through the Building Management Office to ensure the proper keying to the Building Master Key System. Please place key and lock requests through the work order system.

 

Solicitation

Solicitation is not permitted.  If someone is soliciting in your suite, please notify the Building Management Office and we will send appropriate personnel to escort him or her off the premises.